Overview: Platform
Senior UX Manager
2022-Present
Team Size: 10
Product Ownership
Agentforce Platform at Scale, Generative Canvas Technology, AI Application Development, External Sites + CMS, Consumption based pricing<>
Leadership Outcomes
Founded and led the core UX Platform team for Agentic Experiences, successfully navigating shifting priorities, complex stakeholder landscapes, and resourcing constraints.
Streamlined roadmap execution and requirement gathering, reducing design churn and improving team alignment across scrum teams and multi-cloud partners.
Resolved collaboration friction between Platform and Design Systems teams; implemented new workflow practices that reduced misalignment and rework.
Developed and delivered generative AI demos for executive reviews to showcase future-state experiences, including external content integration and navigation intelligence.
Drove UX coverage planning by leading multiple staffing exercises, defining ideal team ratios, and identifying under-resourced initiatives — influencing FY26 funding and prioritization.
Onboarded and supported a new Senior Director, using a structured calibration framework to evaluate performance, resourcing needs, and team structure.
Acted as dotted-line manager for 9 distributed designers (India-based and cross-cloud funded), providing informal mentorship, growth planning, and strategic oversight.
Led early-stage UX strategy and prototyping for Generative AI initiatives across Platform ahead of formal AI org formation.
Supported cross-cloud alignment on product and UX ownership between Platform and Marketing Cloud by developing end-to-end Application Development user journeys.
Managed Mobile, GenAI, Martech, and Headless Experiences teams, driving forward both vision and execution in evolving areas.